To respect your privacy and the privacy of other clients. I ask that you arrive no earlier than 5-10 minutes before your treatment. During COVID-19 restrictions, the door will remain locked until 5 minutes before your appointment to prevent contamination issues and to maintain a sanitized space. I ask that you fill out the online paperwork sent to you before your appointments. This will save time and allow us to get to treating you faster. However, there may still be paperwork for you to fill out on-site, before or after your treatment, so give yourself some time to do so.
There is not a receptionist and because of this, while treating a client, the door to the clinic will be locked, preventing access from the hallway. You are not locked in and can leave at any time but this prevents other people from walking in during your treatment.
There is a waiting area in the clinic so if you wish to have a partner or relative wait for you, they won't be able to leave until after your appointment is done.
During COVID-19 restrictions, if you have a person with you during your appointment, they MUST live in the same house/apartment as you, and fill out the COVID-19 screening survey, otherwise they will have to wait in the vehicle or outside.
The washroom facilities are located beside the clinic. They are shared with the other tenants of the building, so we recommend using the washroom before your appointment. The doors to the washrooms remain locked, to prevent public access, but a key is available for client access.
They are gender-assigned (by building management) so feel free to use the option you are most comfortable with or whichever is convenient at that time.
Prior to every treatment, a brief interview and assessment will be performed. This is done to ensure you get what you need out of your treatment.
We cannot treat something, if we do not know it is there.
Assessment can include: postural assessment, range of motion exercises, orthopaedic testing, and palpation.
During COVID-19 restrictions, a pre-screening survey will be sent to every client before every appointment. This has to be filled out prior to your appointment otherwise your appointment will be cancelled.
It is important for you to feel as comfortable as possible during your treatment. This means that you can wear as much or as little clothing as you are comfortable with. Most clients feel comfortable undressing to just their underwear but that is ALWAYS up to you, as the client.
During treatment, you will be covered by sheets and only the specific area being worked on will be uncovered, per specific guidelines. While some techniques will be more effective with direct skin contact, there is ALWAYS a way to treat through clothing.
No matter what we do, whether it is assessment, relaxation treatments, or a specific technique, your consent is needed. This ensures you understand what is being done, why it is being done, and that you are comfortable with it being done. We will ask for your consent for every treatment you receive and you have the right to revoke or change that consent at ANY time. This means if you decide that you do not like a specific technique, are not comfortable with the treatment or just decide that today is not a good day for a massage, you have the right to say so, even if you are already on the treatment table and are half-way through your appointment.